Help Desk Support From EdTech Chicks and IT

Click on the image to see more images. Have you tried Everlapse.com or the iOS iPhone app? “An addictive new collaborative flipbook sharing app.” Techcrunch. It's a new iPhone app. Saturday night watching the Techlandia podcast, Alison Anderson, @tedrosececi, shared this cool new tool and I thought I would give it a try. Really fun! Elizabeth Goold, @Elizabethgoold had a great idea, "I'm thinking I could make one and let parents contribute a pic of what they're thankful for. " Love it!

Help Desk onsite support...A novel approach? Inviting people to stop by and ask any tech question? Not really. But it was a new thing for me to be a part of and well worth everyone's time. Here is the beautiful S'more Invitation Flyer we emailed to staff. We started this week-long help desk last Friday and will continue through next week. It was incredible! Dedicated teachers and support staff made it a joy to contribute to helping each other and learning new tips and tricks about PowerSchool. Anyone could have asked about anything, hardware/software, whatever they wanted to know more about. Everyone chose PowerSchool because that is the District's new student information system this year. This whole week we are dedicated to helping answer questions and solve any problems to the best of our ability. We're trying and I think teachers and staff appreciate the effort. I'm looking forward to an awesome week working with awesome teachers!

Have you ever hosted onsite tech support? Weekly? Monthly? Yearly? Did anyone ever show up? Part of me thinks that even if no one shows up needing help, it's worth it because you are making yourself or tech staff easily accessible. Agree? Disagree?